Locations: United States | UK & Europe | Canada | United Arab Emirates
We're Hiring
Managed Services
Accelerate Business Growth with Managed IT Services.
RTCS provides years-long expertise, reliable and fast service, and a strong commitment to helping you achieve your business goals. Our Managed Services options are flexible, built to suit your specific requirements and environments, and our team of experienced professionals is highly responsive, ready to assist when and where you need us.
IT Infrastructure Consulting.
Key Services:
- Conduct technical infrastructure audits to ascertain compliance with industry standards and general recommendations
- Devise “journey to cloud” roadmaps to reduce downtime and score productivity gains typically lost to unstable or weak infrastructures
- Leverage our extensive IT infrastructure consulting experience to help you minimize security risks, manage costs, and improve efficiency
IT infrastructure administration.
Key Services:
- Manage the infrastructure that supports your business to keep critical components—such as data storage and security, cloud services, networking, and the employees performing IT-related functions—working as intended
- Oversee the flow of data and information to avoid business interruptions
- Plan, coordinate, and install network infrastructure and other computer systems to ensure smooth and stable operations
IT help desk.
Key Services:
- Ensure end users receive timely responses to issues regarding workstations, applications, and other related technical concerns
- Provide assistance with malfunctioning equipment as required
- Extend your team’s bandwidth with our reliable tech support and 24/7 IT service management delivery services
IT infrastructure design.
Key Services:
- Design your IT infrastructure and workflows to minimize security risks while staying on budget
- Assign the right resources to applications and/or workloads to reduce waste and maximize IT infrastructure performance
- Assist in ensuring your IT systems can scale up or down according to business needs
Development infrastructures.
Key Services:
- Build, set up, and maintain the tools that power software development
- Continuously monitor, optimize, and support your development infrastructure
- Conduct API and system integration services that result in better platform performance
Applications and app infrastructures.
Key Services:
- Provide 24/7 monitoring and maintenance support for your applications
- Perform various application services, including application performance monitoring, load balancing, autoscaling, and application acceleration
- Design application infrastructures that support the capacity and feature requirements of any given application
Cloud migration.
Key Services:
- Accelerate cloud migration by working with you to establish the right cloud strategy, including roadmap, operating model, and vendor partners
- Offer end-to-end cloud migration services, from discovery and analysis to strategic planning and execution
- Experience hassle-free cloud migration facilitated by proven cloud solutions experts
Cybersecurity.
A fortress is only as strong as its weakest point. RTCS offers expert security assessments and training that will enable you to make an informed decision about your infrastructure’s security posture.
- Technical Security Assessment
- Managed Security Center
- IT Audit and Compliance
- Cybersecurity Training
Framework
- OWASP
- OSSTMM
- PTES
- NIST 800-115
Our Approach to Managed IT Delivery.
We want to see you succeed, which is why we place a high focus on client satisfaction.
Custom-Made Client Communication
Collaboration is largely based on effective communication, and we make sure to personalize communications according to your preferred channels, frequency, and level of detail.
KPI-Based Cooperation
KPIs vary from organization to organization. We consider the success measures that matter to you and will work with you to achieve your goals.
Consistent and Comprehensive Reporting
Our service includes comprehensive reporting delivered on a mutually agreed-upon schedule, detailing our team’s performance and the current state of your IT infrastructure.
Quarterly Upgrades in Service Delivery
Every quarter, depending on the needs of your organization, you have the option to subscribe to additional RTCS Managed Services components.
Extensive Information Transfer
We employ practical methods of transferring information—whether through monthly reports, detailed guides, training and knowledge refreshes, daily standups, and status updates. Our guiding principle is that whatever we know about your IT infrastructure is knowledge you should also possess.
Adaptability in Cooperation Models
You can add or remove specific Managed Services components to our service agreement. Also, our work only begins once you’ve signed off on the methods, strategies, technologies, and tools we intend to implement throughout the duration of the project.
Highlighted Features.
We want to see you succeed, which is why we place a high focus on client satisfaction.
Monitoring
We continuously monitor your IT infrastructure to identify security threats and maintain control over the devices, applications, and network resources employees, customers, and other stakeholders use.
Patching
We keep your servers, endpoints, and applications up-to-date by installing hotfixes or critical updates according to previously defined rulesets and schedules.
Reinforcement
We are there when you require assistance, whether to support your projects from beginning to end or only when needed.
Service Administration Function
We perform ITSM functions to deliver IT services that are repeatable, scalable, and meet end-user expectations.
- Address Washington, DC.
- Email info@rethinking.com
- Tel 1202-713-9130
