Locations: United States | UK & Europe | Canada | United Arab Emirates
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Managed Services
Redefine efficiency and operational brilliance through comprehensive management
Accelerate your business growth
At RTCS, we deliver years-long expertise and unwavering reliability, all driven by our commitment to propelling your business toward success. Our efficient Managed IT Services options are meticulously crafted to align with your unique requirements and environments. Count on our seasoned professionals, always ready to respond and assist precisely where and when you need us, ensuring your goals are not just met but exceeded.
Catalyze success with our managed services
We redefine success through our cutting-edge managed services. With a commitment to catalyzing your business triumphs, our expertise ensures seamless operations, reliability, and flexibility tailored to your needs.
IT as a Service
Whether you’re a dynamic start-up or an established powerhouse, RTCS offers a transformative suite of robust IT services designed to elevate your operations. Embracing the gold standard, we follow the ITIL Framework, ensuring that our ITaaS portfolio aligns seamlessly with international best practices.
Key Services
- Data center management
- Network management
- Security management
- IT operations consulting
- Scheduled monthly infrastructure reports
NOC Services
Our Network Operations Center stands as the cornerstone of seamless management and cutting-edge infrastructure for our clients. With a centralized hub of excellence, we offer 24/7 monitoring, allowing you to divert your focus confidently, knowing that we’re tirelessly managing the intricacies. We ensure unparalleled reliability and performance while you focus on what matters most – your business’s success.
Key Services
- 24x7x365 monitoring
- Services and application monitoring
- Alert verification
- Ticket creation
- Scheduled monthly infrastructure reports
24/7 Service Desk
Our service desk handles all your technical needs from end-user support to service-affecting outages. We function as your single point of contact which is always available when you need it. Our team brings a wealth of knowledge touching everything from Active Directory management, desktop support, Microsoft 365, Patch management, AV management, and more.
Key Services
- Extend your team’s bandwidth with our reliable tech support and 24/7 IT service management delivery services
- Assist with malfunctioning equipment as required
- Ensure end users receive timely responses to issues regarding workstations, applications, and other related technical concerns
Unleashing IT excellence: Our Tested Approach to Managed IT Delivery
Our approach is not just managed; it’s a strategic journey tailored to unleash excellence.
 Custom-made client communicationCollaboration is largely based on effective communication, and we make sure to personalize communications according to your preferred channels, frequency, and level of detail. |  KPI-based cooperationKPIs vary from organization to organization, and we consider the success measures that matter to you and will work with you to achieve your goals. |  Consistent and comprehensive reportingOur service includes comprehensive reporting delivered on a mutually agreed-upon schedule, detailing our team's performance and the current state of your IT infrastructure. |
 Quarterly upgrades in service deliveryEvery quarter, depending on the needs of your organization, you have the option to subscribe to additional RTCS Managed Services components. |  Extensive information transferThrough monthly reports, guides, training sessions, and regular updates, we ensure you're informed about every aspect of your IT infrastructure. Our principle is simple: the more you know, the better equipped you are for success. |  Adaptability in cooperation modelsFlexibility is key – customize your Managed Services agreement with ease. Our commitment starts with your approval of methods, strategies, and tools for the project. |
Robust IT Service Management
Customer portal
Service desk
24x7 support
SLA
Fortifying your IT infrastructure with our additional offerings
 MonitoringWe continuously monitor your IT infrastructure to identify security threats and maintain control over the devices, applications, and network resources employees, customers, and other stakeholders use. |  PatchingWe keep your servers, endpoints, and applications up-to-date by installing hotfixes or critical updates according to previously defined rulesets and schedules. |  Service administration functionWe perform ITSM functions to deliver IT services that are repeatable, scalable, and meet end-user expectations. |  ReinforcementWe are there when you require assistance, whether to support your projects from beginning to end or only when needed. |
Beyond management, into mastery: Your success, our expertise
At RTCS, we don’t just manage services; we tailor success. With a commitment to excellence, we offer flexible solutions crafted to elevate your operations. From cutting-edge strategies to seamless implementation, our Managed Services redefine what’s possible. Partner with RTCS, where your success is not just a goal; it’s our unwavering commitment.
