Managed Services

Accelerate Business Growth with Managed IT Services.

RTCS provides years-long expertise, reliable and fast service, and a strong commitment to helping you achieve your business goals. Our Managed Services options are flexible, built to suit your specific requirements and environments, and our team of experienced professionals is highly responsive, ready to assist when and where you need us. 

Vulnerability Assessment

Our Approach to Managed IT Delivery.

We want to see you succeed, which is why we place a high focus on client satisfaction.

Custom-Made Client Communication

Collaboration is largely based on effective communication, and we make sure to personalize communications according to your preferred channels, frequency, and level of detail. 

KPI-Based Cooperation

KPIs vary from organization to organization. We consider the success measures that matter to you and will work with you to achieve your goals.

Consistent and Comprehensive Reporting

Our service includes comprehensive reporting delivered on a mutually agreed-upon schedule, detailing our team’s performance and the current state of your IT infrastructure.

Quarterly Upgrades in Service Delivery

Every quarter, depending on the needs of your organization, you have the option to subscribe to additional RTCS Managed Services components.

Extensive Information Transfer

We employ practical methods of transferring information—whether through monthly reports, detailed guides, training and knowledge refreshes, daily standups, and status updates. Our guiding principle is that whatever we know about your IT infrastructure is knowledge you should also possess.

Adaptability in Cooperation Models

You can add or remove specific Managed Services components to our service agreement. Also, our work only begins once you’ve signed off on the methods, strategies, technologies, and tools we intend to implement throughout the duration of the project. 

Highlighted Features.

We want to see you succeed, which is why we place a high focus on client satisfaction.

Monitoring

We continuously monitor your IT infrastructure to identify security threats and maintain control over the devices, applications, and network resources employees, customers, and other stakeholders use. 

Patching

We keep your servers, endpoints, and applications up-to-date by installing hotfixes or critical updates according to previously defined rulesets and schedules.

Reinforcement

We are there when you require assistance, whether to support your projects from beginning to end or only when needed.

Service Administration Function

We perform ITSM functions to deliver IT services that are repeatable, scalable, and meet end-user expectations.

 
  • Address Washington, DC.
  • Email info@rethinking.com
  • Tel 1202-713-9130

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