 Locations: United States | UK & Europe | Canada | United Arab Emirates
We're Hiring
Managed Services
Accelerate Business Growth with Managed IT Services.
RTCS provides years-long expertise, reliable and fast service, and a strong commitment to helping you achieve your business goals. Our Managed Services options are flexible, built to suit your specific requirements and environments, and our team of experienced professionals is highly responsive, ready to assist when and where you need us.Â
ITaaS (IT as a Service).
Its time to rethink your IT strategy with RTCS. Whether your company is a start-up or established you can benefit from RTCS’ robust IT service offerings.
RTCS follows the ITIL Framework for its ITaaS portfolio.
Key Services:
- Data Center Management
- Network Management
- Security Management
- IT Operations Consulting
- Scheduled Monthly Infrastructure Reports
NOC Services.
Our Network Operations Center allows RTCS to maintain a central point of management and modern infrastructure for our clients. We provide around the clock monitoring of your infrastructure assuring you can take your eyes off while we handle the rest.
Key Services:
- 24x7x365 Monitoring
- Services and Application Monitoring
- Alert Verification
- Ticket Creation
- Scheduled Monthly Infrastructure Reports
24/7 Service Desk.
RTCS’ Service Desk handles all our your technical needs from end-user support to service affecting outages. We function as your single point of contact which is always available when you need it.
RTCS’ Service Desk Team brings a wealth of knowledge touching everything from Active Directory management, desktop support, Microsoft 365, Patch management, AV management, and more.
Key Services:
- Extend your team’s bandwidth with our reliable tech support and 24/7 IT service management delivery services
- Provide assistance with malfunctioning equipment as required
- Ensure end users receive timely responses to issues regarding workstations, applications, and other related technical concerns
Our Approach to Managed IT Delivery.
We want to see you succeed, which is why we place a high focus on client satisfaction.
Custom-Made Client Communication
Collaboration is largely based on effective communication, and we make sure to personalize communications according to your preferred channels, frequency, and level of detail.Â
KPI-
Based
Cooperation
KPIs vary from organization to organization. We consider the success measures that matter to you and will work with you to achieve your goals.
Consistent and Comprehensive Reporting
Our service includes comprehensive reporting delivered on a mutually agreed-upon schedule, detailing our team's performance and the current state of your IT infrastructure.
Quarterly Upgrades in Service Delivery
Every quarter, depending on the needs of your organization, you have the option to subscribe to additional RTCS Managed Services components.
Extensive Information Transfer
We employ practical methods of transferring information—whether through monthly reports, detailed guides, training and knowledge refreshes, daily standups, and status updates. Our guiding principle is that whatever we know about your IT infrastructure is knowledge you should also possess.
Adaptability in Cooperation Models
You can add or remove specific Managed Services components to our service agreement. Also, our work only begins once you’ve signed off on the methods, strategies, technologies, and tools we intend to implement throughout the duration of the project.Â
IT SERVICE MANAGEMENT
Customer
Portal
Service
Desk
Support
SLA
Highlighted Features.
We want to see you succeed, which is why we place a high focus on client satisfaction.
Monitoring
We continuously monitor your IT infrastructure to identify security threats and maintain control over the devices, applications, and network resources employees, customers, and other stakeholders use.Â
Patching
We keep your servers, endpoints, and applications up-to-date by installing hotfixes or critical updates according to previously defined rulesets and schedules.
Service Administration Function
We perform ITSM functions to deliver IT services that are repeatable, scalable, and meet end-user expectations.
Reinforcement
We are there when you require assistance, whether to support your projects from beginning to end or only when needed.
