Instead of adding more to your plate, Copilot lets you offload certain tasks, so you’re free to focus on high-level priorities. For most of us, that’s the dream—getting the repetitive stuff handled so we can dive into the projects that require creativity and strategy.

Why Microsoft Copilot is a Game-Changer for Different Teams

Boosting Productivity in a Practical Way

Let’s face it: Certain tasks are just tedious, and Copilot can take on those. Instead of spending hours on data entry or summarizing information, you can hand off those tasks to Copilot, letting it do the work in minutes. That’s time saved across the board, especially for teams that rely on quick turnarounds.

Empowering Better Decision-Making

Copilot has the power to analyze large sets of data quickly and pull out meaningful insights. This saves valuable time and also equips teams with information that can result in better, faster decisions. Whether you’re in marketing or sales, having that data on hand can change the game in a big way.

Increasing Accuracy

Human error is inevitable, especially in data-heavy tasks. Copilot keeps everything consistent by following precise processes, helping to reduce mistakes. This level of accuracy is especially valuable for cybersecurity service providers and managers, compliance officers, or anyone handling critical data.

Copilot Across Different Departments

Let’s dive into a few specific examples:

• IT Managers benefit from Copilot’s support on troubleshooting and monitoring. When small issues pop up, Copilot can help automate diagnostics, freeing IT to focus on bigger-picture goals.
• Sales and Marketing Teams use Copilot to quickly gather insights, track engagement, and analyze trends. The days of manual data collection are gone; instead, you get quick answers that guide campaigns and relationship-building.
• Operations and Business Leaders find that Copilot makes daily workflows easier to manage. By handling routine tasks, Copilot leaves them more time to focus on growth and innovation.

What Copilot Means for the Future of Work?

Microsoft Copilot offers more than just tools; it’s a shift in how we think about productivity and innovation. The idea is to elevate what we’re already capable of doing. As Copilot continues to grow and adapt, it’s clear that businesses will be able to operate more efficiently, empowering teams to focus on the work that really matters.

With Copilot, businesses are no longer simply “working harder” but truly “working smarter.”

Get in touch with RTCS to learn more.

The post How Microsoft Copilot is Transforming Everyday Work for Business Leaders appeared first on RTCS.

The Power of Power Apps

Power Apps is the go-to choice for global businesses when it comes to low-code development. It gives access to tools that simplify the app creation process. Microsoft Power Apps development empowers even those with limited expertise to develop functioning applications that cater to unique business needs. This democratization of app development is possible thanks to intuitive features like drag-and-drop interfaces, pre-built templates, and reusable components. All of this allows for accelerated prototyping and time to market.

Business Use Cases of Microsoft Power Apps

Microsoft Power Apps development helps businesses address diverse business challenges. These include:

Finance: Leverage any data source or simply outline your data requirements to efficiently create budgets, forecasts, and detailed financial reports.

Sales and Marketing: Integrate various systems to enable real-time alerts and ensure mobile accessibility to product details and sales resources.

Human Resources: Develop user-friendly applications that facilitate seamless communication among employees, allowing them to monitor data, exchange information, and initiate actions effectively.

Operations: Revamp auditing activities, enhance inventory control, and reduce expenses related to dispatch operations.

Frontline Workers: Equip both workers and managers with essential applications to boost productivity, available on desktops, mobile devices, shared equipment, or directly within Microsoft Teams. 

Moreover, it allows for:

Custom Business Applications: Be it inventory management improvement in manufacturing or enhanced customer relationship management in sales, Microsoft Power Apps enables businesses to automate and optimize a wide range of business processes. This significantly boosts operational efficiency, data accuracy, and team collaboration.

Data Collection and Reporting: Microsoft Power Apps excels in situations that require robust data collection and advanced reporting. Whether it is field operations, inspections, or surveys, the Power Platform development facilitates efficient data capture, making sure all the valuable information is securely stored and easily accessible for visualization and insightful reporting.

Workflow Automation: Power Apps’ workflow automation capabilities can dramatically reduce the reliance on manual tasks. This accelerates business processes and reduces the scope for human errors. This is particularly useful in aspects like lead management, where the platform can streamline the entire pipeline from capture to conversion.

Customer Engagement Solutions: In the retail industry, Power Apps development changes the way customer engage. It provides personalized experiences through loyalty programs, product catalogs, and feedback mechanisms. These solutions significantly enhance customer satisfaction and also provide valuable insights for business improvement.

Event Management: This useful tool by Microsoft Power Platform also provides end-to-end solutions for event management, allowing organizers to handle everything from attendee registration to post-event analytics. This ensures that every event is executed flawlessly, enhancing both the attendee experience and the overall event success.

Microsoft Power Apps is more than just a tool for building applications; it is a strategic asset in the arsenal of modern-day businesses, driving growth, innovation, and competitive advantage across all industries. As businesses continue to explore and harness the potential of Microsoft Power Apps, they are setting new benchmarks in operational excellence and customer engagement.

“Microsoft Power Apps decrease app development cost by up to 45% for a composite organization. It also gives a 140% return on investment on premium features over the course of 3 years.”

Transforming Challenges into Opportunities with a Microsoft Partner

Power Apps development offers a wealth of business possibilities. However, navigating its extensive capabilities can be tricky, especially, if it’s the first time. This is where professional Power Apps consulting services by certified Microsoft Partners become invaluable. They go beyond just technical support; Microsoft Partners like RTCS utilize a holistic approach to understand the pain points and aspirations of an organization. Through detailed assessments and strategic planning, they ensure that the Power Apps pricing and solutions perfectly align with the business objectives, thereby laying a strong foundation for successful digital transformation.

RTCS Power Apps Consulting Services

At RTCS, we understand the transformative impact that Power Apps can have on your business. As a Microsoft Partner, we have worked with clients from diverse industries and specialize in delivering tailored Power Apps solutions that are innovative and also aligned with your unique business goals. Our team of expert consultants is committed to guiding you through every step of your Power Apps development journey, from initial concept to full-scale implementation and beyond.

Let RTCS help you unlock the full potential of your business with Microsoft Power Apps. Contact us today to book a free consultation and begin your journey towards digital transformation and sustained business success.

The post Microsoft Power Apps for Accelerated Development and Time to Market appeared first on RTCS.

The Power Platform: More than just tech

At its core, the Microsoft Power Platform is like a Swiss Army knife for your business’s digital needs, belonging to the broader Microsoft 365 ecosystem. It is more than just cutting down code; it is about empowering your teams to:

Build with Power Apps: Imagine turning ideas into applications without a deep knowledge of coding. From collecting data from sources like SharePoint to bringing those ideas to life, Power Apps enable your non-technical staff to solve problems creatively.

Visualize with Power BI: Data is gold, but only if it’s understandable. Power BI turns numbers into visual insights, making it easier to make informed decisions.

Streamline Processes with Power Automate: Bif farewell to the mundane. Automating those repetitive tasks allows your team to focus on what matters, driving your business forward and improving customer experience.

Create with Power Pages: Launching a professional website does not require an expert web developer. Power Pages gives you the control to build and manage your online presence.

And with the evolution from Power Virtual Agents to the more expansive Microsoft Copilot Studio, you can easily level up your AI game without the complexity. This integration is a step forward for businesses looking to harness the power of conversational AI. Copilot Studio is more than just chatting, it is a comprehensive tool that lets you create, customize, and deploy AI assistants as per your business needs. This means you can also ask your AI assistant to turn complex data, like Excel tables, into clear, visual charts to streamline tasks and communication within the organization.

Why Your Business Needs Microsoft Power Platform in 2024 and Beyond

Staying ahead of the competition means being able to adapt quickly and efficiently. The Microsoft Power Platform is designed for this very purpose. It offers a suite of tools that can change the way you do business. As we move into 2024 and beyond, utilizing these technologies is essential for businesses to innovate, streamline operations, and enhance decision-making processes.

Leveraging the Power Platform can benefit your business in multiple ways:

Democratize Innovation: Unlock your teams’ potential by enabling them to build solutions without coding expertise. This feature breaks down traditional barriers and fosters a culture of continuous innovation, allowing anyone in your organization to become a problem-solver.

Work from Anywhere: The global shift towards remote work has made flexibility in work location and hours critical. With access to business applications and data via mobiles or personal computers, your teams can remain productive and collaborative from the office, at home, or on the move.

Simplify to Amplify: Automating daily tasks reduces human error and allows teams to focus on managing business-critical tasks. This shift in focus from the repetitive to more strategic activities can significantly boost your company’s efficiency and output.

Decision-Making on the Fly: In the tech-driven world, data is king, and having access to real-time business insights allows you to make informed decisions swiftly. This agility is quintessential in responding to market changes, customer needs, or operational challenges, ensuring your business remains competitive.

Streamline for Success: Integration between applications and workflows leads to more efficient team collaboration. Seamless communication reduces friction and creates a unified and productive work environment. It’s about synchronizing tools and processes, not managing solo performances.

Cut Cost Without Compromise: Adopting a low-code technology does not mean sacrificing quality. By reducing the need for extensive programming, you save on web and development time and costs. This efficiency allows you to allocate resources efficiently, increasing your company’s growth and innovation.

Reduce Time to Market: Speed is of the essence. The Power Platform empowers you to transform ideas into solutions faster than traditional development methods. This capability means you can stay ahead of the competition and meet your customers’ needs more effectively.

By integrating Microsoft Power Platform into your business operations, you can enhance operational efficiency and pave the way for sustainable growth and innovation. The future belongs to businesses that are agile, innovative, and quick to adapt – and the Power Platform is the tool that can help you achieve just that.

RTCS: Your Power Platform pilot

With RTCS, you are getting more than just services; you are getting a long-term business partner. We create tailored solutions that solve today’s challenges and empower your team for tomorrow’s opportunities. From building custom applications to setting up detailed analytics dashboards, we are with you every step of the way.

Ready to transform your business with the Power Platform? Let’s make it happen. Welcome to the future of web and app development.

Get in touch with us to learn more or click here to get a free consultation.

The post Harnessing Microsoft Power Platform: A game changer for businesses in 2024 appeared first on RTCS.

Cloud assessments benefit businesses that want to see if the cloud works for them as well as those who already know they want to move to the cloud. Here is what you should know about this process.

Why it’s important for businesses to get a cloud assessment

A cloud assessment lets you know exactly how a cloud migration project will fit into your business environment. With the cloud readiness assessment, you uncover the potential benefits your business will receive, such as outdated hardware that can be more economically replaced by transitioning to the cloud. Other companies see clear advantages such as increased productivity, improved data recovery, and even getting businesses back up and running faster in case of a data breach.

Many businesses approach a potential shift towards the cloud with a “what if” perspective. They want to know what they will get from a cloud-based structure and what might go wrong. Sometimes they feel nervous about the change or do not see how it will offer an advantage to their business. If this sounds familiar, then it is vital to know the value of a cloud assessment.

With the assessment, we will take all the information you have heard about the cloud and clarify exactly how that pertains to your business. The evaluation will break down the economics of the decision, the security of the decision and how the decision will impact your productivity.

Ready to get started? Reach out to us today.

RTCS’ cloud assessment process

When you do a cloud assessment with RTCS, we will do a deep dive into your current environment. We will look at how everything is set up and structured within your business and how that would translate to the cloud. We will combine the insight we gather from looking directly at your business and what we learn from speaking with you about your requirements to put together a package. This package will help you see how the cloud can benefit your business and what you can expect if you decide to transition as an organization.

The amount of time we will need to complete this process will depend on various factors, including how many follow-up questions we need to ask you as we evaluate your system and your needs. Typically, you can expect that the process will take  five business days at most.

Common Misconceptions About Cloud Migration

As we start to discuss the cloud, we often find that many people have misconceptions about what the cloud entails and what it offers their business. They hear the term ”cloud” and automatically think ”internet.” They wonder why they would want to put their information  online and worry about it being easier to hack out there and whether they would have enough control over the data when it is not on servers in front of them.

With a cloud assessment, people gain additional insight into the value of the cloud, including the security it offers and its economical features. For example, your examination will help you understand the potential savings from not having to update or maintain hardware and servers. It will help you and your business leaders better understand the cloud’s role in modern businesses.

How to Proceed After Your Cloud Assessment

If you have completed the cloud readiness assessment and want to move forward, RTCS will work closely with you to scope out what we need to set up in a cloud structure that captures what you need out of the system, while helping you maximize productivity and minimize costs.

When it comes to cloud migration, we minimize your downtime and get you online with the new system as quickly and unobtrusively as possible. We will walk you through the process step-by-step so you know exactly what to expect as you move forward with the cloud migration.

Get Started with Your RTCS Cloud Assessment Today

If you are ready to take the next step and schedule a cloud readiness assessment, reach out to us now. We will conduct a personalized examination of your current environment and help you see how the cloud can fit into your existing setup and make you even more efficient.

Get started now and see the cloud potential for your business. No obligation is required.

The post Hesitant About Cloud Migration? How Cloud Assessments Help appeared first on RTCS.

A few key red flags can alert you to an MSP that will not work well for your company. Here are 10 signals to watch for that a good MSP will NEVER do.

10 Things a Quality Managed Services Provider Will Never Do

1. Nickel & dime you

A quality MSP would never try to squeeze every last cent out of you. Their primary focus will instead be on helping you get the most out of your IT budget.

2. Aggressively upsell you

A managed services provider makes suggestions based on your business needs. Their top priority is not to sell you the next big product or solution but to construct an internet experience that benefits your business. Therefore, they suggest products and services based on what will help your organization excel.

3. Neglect to take your bottom line into consideration

Your IT provider should also recognize that you must operate on a budget. Even though different products and services might work for you in an ideal world, they understand the importance of monitoring how you use your resources. They can help you prioritize your investments and find an IT setup that lets you get the most out of the technology while keeping an eye on that bottom line.

4. Lag behind on industry trends

You also want an IT team dedicated to staying current on the latest trends in the industry. The IT field continues to change lightning-fast, and businesses want to remain up to speed. A quality managed services provider can be an excellent asset in this endeavor. They will remain up to date to help you keep your business at the forefront of the industry.

5. Make you overpay for services

Your quality MSP also charges you reasonably for any service you need. These providers don’t waste time looking at the revenue they can bring in during a single month; they focus on the relationships they can grow with clients like you in the long term. They know this relationship, and being a genuine help, is more valuable than getting a few extra dollars out of you here and there.

6. Hesitate to help you grow your business

With the proper IT setup, you can have a partner that will help you work to grow your business. However, poorly managed services providers are not prepared to scale to accommodate your clients or employees.

7. Go over your established budget

You can also trust your MSP to keep within your budget parameters. If they tell you they can accomplish a particular task within your budget, you can trust that they will. You do not have to worry about later learning that they have gone significantly over budget.

8. Be slow to respond to your needs or have poor customer service

The best MSPs know that providing IT services and cybersecurity revolves around relationships and customer service. If you have a question or need to act quickly because of a cyberthreat, you want to trust that your provider is ready to take your call and address your concerns.

9. Avoid communication with you unless your bills are due

With a services provider that actively wants to build a relationship with you, you can trust that they will also readily communicate. They answer your questions, help you understand the actions they take with your IT network, provide help and support for your systems and actively help you get the most out of your system. Disengaged providers who do not prioritize the well-being of your company will be a challenge for you to get on the phone. Unless your bills are due, they are not available to communicate.

10. Not having a plan in place for disasters

Every IT provider understands the importance of backups in case of a disaster. Backups and disaster recovery are critical parts of cybersecurity. If an attacker gains access to your system, these preparations help you save more of your data and get you back online even faster.

If you encounter an MSP who cannot clearly articulate their disaster plan, that will likely not serve you well. Always verify what they will do in case of an emergency.

See What Managed Services Can do for You

Companies ready to take their IT to the next level should consider if managed services work for them. If you are ready to see what a quality managed services provider can offer you, reach out to us at RTCS now. We will look at your situation and help you see how working with a quality MSP can help you take your business further. Contact us today.

The post 10 Things a Quality Managed Services Provider Would Never Do appeared first on RTCS.

At RTCS, we make the process as smooth as possible for your entire organization. If you haven’t transitioned to the cloud, here is what you need to know about making the switch.

Why Your Business Should be on the Cloud

When you utilize the cloud for your business, you can take advantage of all the following benefits before disaster strikes:

• You get faster transfers. Cloud providers generally offer you the option to increase your data transfer speeds so you can access your business information faster.
• Imagine better controlling your costs. You get predictable monthly fees, improved reliability and better speeds, coming together to give you a better deal for your money.
• Improve your flexibility. Do not worry about not having the infrastructure for your desired solutions. With the cloud, you get the flexibility to go with the solutions that work best for you.
• Access better security and compliance. With the cloud, when properly setup you will have better security, keeping your information safe.
• Scale better as your business grows. Don’t leave yourself dependent on aging hardware and infrastructure. Scale as your business grows.
• Simplify your maintenance. Your provider maintains your cloud system, so you have one less thing to worry about.
• Access your system from anywhere. If people on your team work remotely or if you need to move your business physically, you can respond easily.
• Reduce your power needs. You don’t have to worry about powering the whole data center yourself.

How Does RTCS Help with Cloud Migrations?

If you are ready to make your transition to the cloud, RTCS will be your partner throughout the process. From helping you set up the system to keeping it going, you can count on us to provide you with the support you need.

At RTCS, we offer features such as training, when necessary. If we provide you with cloud services, we will also offer THREE months of free support for the systems we put together.

Let’s get started. Contacting us is easy!

RTCS’ cloud migration process with new clients

Our migration process focuses on providing client support at each step. We want to make the process as smooth as possible for clients, with minimum disruption to their business operations.

Here are the stages we go through with our clients when they migrate to a cloud-based system.

Step 1: We work together to better understand your business and its needs. We want to ensure we know your business requirements for the new system and how that works on the cloud.

Step 2: We discuss how the migration process will work for you and your requirements for the procedure. For example, we want to understand business-specific data requirements and how your organization is structured. We’ll discuss what you can expect when the process is completed.

Step 3: We will scope out our transition process and present the big picture. We outline each phase of the migration, detail how long each step will take, and what you can expect during each step. Our process will be structured to minimize downtime while maximizing your productivity. We aim to keep uptime at or near 100%.

Step 4: We simply execute the planned transition. We work directly with your teams, maintaining regular communication during the progression.

Get Started with RTCS’ Cloud Migration Services Now

The cloud offers your business the chance to move forward and explore the security, capabilities and flexibility that the cloud can give you. The key is migrating in a secure, proactive manner to maximize your uptime throughout the process.

We will help you through a smooth, practical setup to prepare your business for growth. See what your organization can do when you have the power of the cloud in your back pocket. If you are ready to start your cloud migration, contact RTCS now.

The post Why You Should Consider Cloud Migration Services Before Disaster Strikes appeared first on RTCS.

The secret to this success is an optimized service desk. Let’s explore this further.

How Does an Optimized Service Desk Help Me?

If something stops working, you need an IT service desk to help you immediately, and optimized service makes that happen. Our streamlined processes mean our clients get the assistance they need and expect promptly. Our customers know that when we work with them, we have their needs top of mind. We optimize our service by focusing on multiple levels of solutions. We have strict internal escalation protocols, and design our solutions that keep your specific business needs in mind. One-size-fits-all solutions do not work for every environment and we keep that in mind.

Why should I worry about an optimized IT help desk?

If your IT issues are not resolved on time, it can create a domino effect. The longer your business doesn’t function correctly, the more you lose productivity. Reduced productivity can also lead to lost revenue. If there is something that keeps your employees from doing their jobs, you want it rectified immediately. At RTCS, we operate on an agreed up SLA to resolve issues. We understand the importance of maintaining productivity and are dedicated to providing our clients with superior service.

The Difference an Optimized Service Desk Makes

When your IT support is optimized, you do not have to worry about being asked excessive, frustrating questions that draw out the problem and slow down the progress towards a solution. Uncovering the source of the issue is our job. We only ask you the questions we need to zoom in on the problem and determine what we need to do to fix it. Most service providers rely heavily on a script when assisting you. Our engineers focus on understanding your environment and ask only what is necessary. Altogether, this means less frustration for you and faster service from us.

What might happen to a company if it doesn’t optimize its service desk operations?

Failing to optimize your service desk operations can significantly increase the amount of downtime you experience. The impact of this downtime can also range from annoyance to experiencing a loss of profit. You might also see spiraling effects from your employees. It can easily chip away at morale if they cannot regularly access the systems that let them do their work. Employees stop caring as much about their jobs, assuming that the systems probably aren’t working anyway.

How RTCS Optimizes the Service Desk

At RTCS, we are always looking to optimize our service desk operations from end to end. Not only do we manage your needs quickly, but we also carefully document everything we do for you. Our clients get monthly reports on the problem tickets we resolve, even if the issue was as minor as changing apower supply. Our monthly reporting can help us find patterns in the problems that arise so that we can suggest solutions that will prevent the same problems from happening in the future. Many businesses will say they offer 24/7 support but do not offer quick response times . If you need onsite help, they claim someone can come by in a day or two, which means your systems are down for those days. Or you might struggle to get help in the middle of the night. At RTCS, our customers know that we always have their backs and will get them back online with genuine around-the-clock support.

How RTCS beats out the competition when it comes to service desk support

At RTCS, we stand out from the other managed service providers because of our thorough optimization process. We promise you that we will never try to upsell. When issues arise, we offer suggestions and advice but will never try to persuade you to buy something. Our support shines through everything we do. Our leveled system, around-the-clock support and system of monthly reporting on problem tickets to our customers help us stay on top of everything. We find more opportunities to make system upgrades and repairs to prevent issues from happening and dedicate ourselves to customer support. If you need someone onsite to help with a problem, they will be at your service right away — not tomorrow or the next day.

How we help clients optimize their service desk operations

When you hire us to optimize your service desk operations, we always start by analyzing your current IT environment. In the world of IT and support, there is no one-size-fits-all solution. Our efforts to understand your business will help us provide better service and better advice moving forward. The key to our success is our people. Our employees are responsive, professional and knowledgeable. In this field, having the right people at the company is critical. We empower our team members to make decisions based on what is good for the company and client because we know we can trust them. As you move into your relationship with us, you will find that we will even freely make suggestions about services that we do not provide and will help you find a provider that does. Our chief concern is our customer service.

Tap Into the Potential of an Optimized Service Desk

If you are ready to see what an optimized service desk can do for your business, reach out to us today. We look forward to connecting with you and learning more about how we can serve you.

The post Optimize Your Service Desk = Optimize Your Business appeared first on RTCS.