The post 6 Powerful Benefits of Utilizing SOC Services from an MSSP appeared first on RTCS.

What is SOC?

A Security Operations Center, or SOC, is a centralized function within an organization employing a team of cybersecurity analysts who are responsible for monitoring and combating security issues. The SOC team works continuously to detect, analyze, and respond to cybersecurity incidents using a combination of technology solutions and a strong set of processes. Basically, a SOC is the hub for a company’s cybersecurity efforts.

What is NOC?

A Network Operations Center, or NOC, on the other hand, serves as the command center for managing, controlling, and maintaining a network. The NOC team ensures the smooth functioning of the network, resolves network-related issues, and ensures optimal network performance and availability. Their functions include, but are not limited to, network troubleshooting, software distribution and updating, router and domain name management, and performance monitoring.

Not sure whether SOC vs NOC is right for your business? Let’s talk!

Benefits of SOC

The benefits of having a SOC are immense. The primary benefit is the assurance of ongoing cybersecurity vigilance. SOCs continuously monitor networks for any signs of threats or attacks, ensuring that these issues are identified and addressed promptly. SOCs also help maintain compliance with regulations by providing security incident reporting and monitoring. With a SOC, businesses can achieve an organized and strategic approach to handling security incidents, which can lead to significant improvements in response times and threat mitigation.

Benefits of NOC

NOCs bring their own set of benefits. They ensure that networks are always up and running efficiently, providing businesses with improved uptime and productivity. A well-functioning NOC can identify and address network problems often before users are even aware of them, thus reducing downtime and associated costs. Furthermore, NOCs are instrumental in maintaining network infrastructure, updating software, and managing several complex tasks that can free up your IT team to focus on strategic initiatives.

Which Businesses are a Good Fit for SOC?

All businesses, regardless of size, are targets for cyber threats. Many small businesses make the mistake of thinking that they’re too small for cybercriminals to target when in fact, 43% of cyber-attacks are on small businesses. Thus, any business that uses technology should consider establishing a SOC. However, a SOC may be particularly crucial for businesses that handle sensitive customer data such as finance, healthcare, or eCommerce companies. Large corporations and government organizations are also common users of SOCs because of the scale and sensitivity of their operations.

Which Businesses Are a Good Fit for NOC?

Businesses that rely heavily on network availability for their operations, such as telecommunication companies, Internet Service Providers (ISPs), and cloud service providers, are excellent candidates for a NOC. Large enterprises with a broad network infrastructure that spans across multiple locations might also require a dedicated NOC. However, even small-to-midsize businesses that rely on consistent network performance can also benefit from NOC services.

Considerations Businesses Should Make When Choosing Between NOC vs SOC

While both SOCs and NOCs play vital roles, they are not interchangeable and serve different purposes. A business must consider its unique needs and resources before deciding to establish a SOC, a NOC, or both.

Key considerations should include the type of data your company handles and how critical network uptime is for your operations. If cybersecurity threats pose a significant risk to your business, then a SOC might be the right choice. Conversely, if your primary concern is maintaining network performance and uptime, a NOC would be beneficial.

Businesses also need to consider the financial and logistical implications. Both SOCs and NOCs require investment in technology and skilled professionals. However, outsourcing options are available for both SOCs and NOCs, which can be a more cost-effective solution, especially for small and medium-sized enterprises.

RTCS Managed SOC Features

RTCS prefers to deploy managed SOC services for our clients because of how important security protection is to operate a modern business. Our managed SOC services work by monitoring your network for any potential security threats. This is done using advanced tools and technologies that are designed to identify and respond to security incidents in real-time. The cybersecurity experts who provide Managed SOC Services use a combination of automated and manual processes to detect and respond to threats, ensuring that your organization is protected around the clock.

In addition to threat detection and response, our managed SOC services also provide ongoing security assessments and audits, as well as incident management and reporting. This comprehensive approach ensures that your organization is always prepared and able to respond quickly and effectively to any potential security incidents. Here’s a list of our managed SOC features:

• SIEM & log management
• 24/7 security monitoring & triage
• Security event investigation
• Compromise detection
• Apps and account security
• Threat hunting support
• OT security monitoring
• Security orchestration, automation, and response
• Compliance reporting
• Ticket management
• Digital forensics & malware analysis
• Vulnerability management and configuration assessment
• Advisory services

If you’re interested in learning more about what our SOC can do for you, schedule a consultation with us.

Work with RTCS to Determine Whether NOC vs SOC is Right for You

SOC and NOC both play vital roles for businesses. Although RTCS puts a heavy emphasis on security-first practices and SOC for our clients, we do utilize NOCs for businesses who are a better fit for it. Understanding their unique benefits and functions will allow you to make an informed decision on which type of operation center will best serve your business’s needs.

Reach out to us today for help making the right choice for your business.

The post NOC vs. SOC: Determining the Right Fit for Your Organization appeared first on RTCS.

What is an MSSP?

A Managed Security Service Provider (MSSP) is a specialized entity that offers outsourced security services to businesses. MSSPs provide a range of security solutions and expertise to protect organizations from cyber threats. These services encompass the management and monitoring of security devices, incident response, vulnerability assessments, and security intelligence, among others.

MSP vs. MSSP

While both MSPs and MSSPs offer managed services, their primary focus and scope differ significantly. MSPs primarily concentrate on maintaining and optimizing IT infrastructure, managing networks, and providing technical support. On the other hand, MSSPs focus on security-related aspects, including:

• Threat detection and response
• Vulnerability management
• Compliance
• Risk assessments

Ready to see what an MSSP can offer you? Book a consultation with us.

What do MSSP Services Include?

Managed SOC

A Managed Security Operations Center (SOC) is the backbone of an MSSP’s services. It leverages advanced technologies and skilled security analysts to monitor networks, detect and respond to security incidents in real time, and conduct proactive threat hunting.

Threat Hunting Support

MSSPs perform active and continuous threat hunting to identify potential risks and vulnerabilities. By utilizing advanced data analytics and threat intelligence, they stay ahead of emerging threats and deploy countermeasures effectively.

Log Management

MSSPs collect and analyze log data from various systems, applications, and security devices to detect suspicious activities, investigate incidents, and generate comprehensive reports. This helps businesses gain insights into their security posture and aids in compliance efforts.

Malware Analysis

MSSPs employ sophisticated techniques and tools to analyze and identify malicious software, including zero-day threats. This enables prompt response and mitigation to minimize potential damage caused by malware.

How Does an MSSP Work?

MSSPs like RTCS work closely with businesses to understand their unique security requirements, risk tolerance, and compliance needs. We design and implement tailored security strategies, leveraging a combination of technology, people, and processes. MSSPs deploy security solutions such as firewalls, intrusion detection systems, antivirus software, and SIEM (Security Information and Event Management) platforms. These cybersecurity solutions are continuously monitored, managed, and updated to ensure optimal protection.

Why is an MSSP vs MSP Better?

Expertise

MSSPs employ dedicated cybersecurity experts with extensive knowledge and experience in cybersecurity. Their specialized expertise allows them to identify and mitigate threats effectively, providing a higher level of protection than what most businesses can achieve internally.

24/7 Monitoring and Incident Response

MSSPs offer round-the-clock monitoring of security systems and networks. They promptly detect and respond to security incidents, minimizing potential damage and reducing response time.

Advanced Threat Intelligence

MSSPs leverage threat intelligence feeds, global security databases, and machine learning algorithms to identify emerging threats and zero-day vulnerabilities. This proactive approach ensures businesses are prepared and can implement necessary countermeasures promptly.

Constant Monitoring

Cyber threats are constantly evolving and organizations of all sizes can be victims. Without continuous monitoring, businesses are susceptible to undetected breaches, data theft, and system disruptions. Constant monitoring ensures that threats are identified early, enabling swift response and mitigation to minimize the impact on business operations and data security.

Proactive vs. Reactive Approach to Cybersecurity

The consequences of a cybersecurity breach can be severe, including financial losses, reputational damage, and legal implications. By adopting a proactive cybersecurity stance with an MSSP, businesses can stay one step ahead of cybercriminals. Proactive measures such as regular vulnerability assessments, threat hunting, employee training, and security awareness programs help identify and address vulnerabilities before they can be exploited.

Leave the cybersecurity worries to us. Reach out to learn more.

RTCS is Your Trusted MSSP Partner

At RTCS, we understand the importance of a reliable managed services provider that can alleviate the complexities of your IT ecosystem. Our focus is on managing your network security and enhancing operational efficiency. With our robust managed cybersecurity services, we offer round-the-clock monitoring and management of your network security infrastructure, ensuring constant protection for your organization’s valuable assets. Our comprehensive security solution encompasses

• 24/7 Managed SOC
• Vulnerability Monitoring & Management
• Threat Hunting
• Incident Response & Triage
• Advisory Services
• Device Health Test Monitoring
• And more!

With RTCS as your managed security services provider, you can trust that your network security is in the best hands. We offer comprehensive cybersecurity managed services backed by a team of experts who are committed to protecting your organization’s assets and maintaining operational continuity. Let us handle your network security so you can focus on your core business objectives with the peace of mind that your organization is well-protected.

Schedule a no-obligation consultation with us today.

The post MSP vs. MSSP: Understanding the Key Differences and the Value of Managed Security appeared first on RTCS.

Here are 6 reasons you should work with a local provider that offers cybersecurity-managed services, network monitoring, and network security services specifically tailored to the Washington, D.C. market.

1. Insider Knowledge of D.C.-specific Challenges

Washington, D.C. is the nation’s capital and a hub for federal agencies, non-profits, and international organizations, which brings its own set of cybersecurity challenges. A local provider with a presence in the D.C. area can offer insider knowledge on potential vulnerabilities and threats that are specific to the

city. This expertise can help protect your organization from targeted attacks and ensure that your cybersecurity measures are effective in the D.C. context.

2. Large Concentration of High-Profile Targets

Washington, D.C. is home to numerous high-profile organizations, including government agencies, prominent think tanks and major non-profits. These organizations are often prime targets for cybercriminals seeking to steal valuable data or disrupt critical systems. A D.C.-based managed security service provider (MSSP) would be more familiar with the unique challenges and vulnerabilities faced by these high-profile targets, and as a result, can offer tailored solutions to address their specific needs.

3. Complex Regulatory Landscapes

D.C. businesses, especially those working with the federal government (directly or indirectly), face a complex regulatory environment. For instance, the Federal Information Security Management Act (FISMA) and the National Institute of Standards and Technology (NIST) have stringent cybersecurity requirements for organizations working with the government. A D.C.-based provider like Rethinking Consulting Services (RTCS) will be more likely to have in-depth knowledge of these regulations and ensure you adhere to all requirements.

4. Infrastructure Complexity and Density

Washington, D.C.’s unique urban landscape, with its concentration of government facilities and interconnected utilities, can pose challenges for businesses when it comes to securing their networks and systems. For example, the city’s vast transportation system, interconnected utilities and numerous data centers can create potential vulnerabilities and attack vectors that could potentially be exploited by cybercriminals. We understand these intricacies because we live here, too – and we’re better positioned to offer more effective cybersecurity solutions tailored to these specific challenges.

5. Rapid Response & Support by a Trusted Cybersecurity Consultant

History tells us that rapid response is one of the most critical factors for mitigating the damage from an attack. As a local cybersecurity consulting company, we can provide faster on-site support and assistance, ensuring that any issues are resolved as quickly as possible to reduce the potential damage. That includes assessing the situation, containing the breach, coordinating with internal teams and law enforcement, and getting recovery efforts underway.

6. Enhanced Collaboration with Local Authorities and Industry Peers

Working with a D.C.-based managed cybersecurity company allows for better collaboration with local authorities, such as law enforcement and regulatory agencies. This close relationship can help your organization stay informed about new regulations, emerging threats, and security best practices specific to the area. Additionally, a local provider can partner can better network and connect with industry peers, creating opportunities for sharing threat intelligence and collaborating on joint cybersecurity initiatives.

Lessons Learned: Cyberattacks in Washington, D.C.

Metro Police Cyberattack and Leak, 2021

In 2021, the Washington, D.C. Metropolitan Police Department fell victim to a cyberattack where hackers stole and leaked sensitive information, including internal memos, disciplinary records, and personal data of police officers. The attackers demanded a ransom to stop the leak. By working with a local provider, the department could have potentially benefited from a more in-depth understanding of the D.C. threat landscape, better communication, and faster on-site support in the event of a breach. A local cybersecurity consultant’s expertise in the region would enable them to develop tailored cybersecurity solutions and provide continuous network monitoring and threat detection services that could help identify and respond to potential threats more efficiently.

MedStar Health, Ransomware in 2016

Similarly, MedStar Health, a not-for-profit healthcare system operating in the Washington, D.C., metro area, experienced a ransomware attack in 2016 that disrupted its computer systems and patient care operations. The attack affected 10 hospitals and over 250 outpatient facilities, forcing MedStar Health to resort to pen-and-paper methods for patient care and administration. Partnering with a local D.C. MSSP could have allowed MedStar Health to leverage the provider’s familiarity with the regional healthcare industry, local regulations, and potential vulnerabilities. Not only that, but MedStar Health would get on-site support and incident response, ensuring faster recovery efforts and minimizing the impact on patient care.

Local Cybersecurity Experts You Can Trust

RTCS, based in the heart of Washington, D.C., brings together subject matter expertise across a wide range of disciplines, allowing us to deliver a comprehensive approach to problem-solving that’s tailored to the unique challenges faced by organizations in the nation’s capital. We listen carefully to our client’s needs and craft customized solutions by assembling a coalition best suited to drive meaningful change in your organization. Call RTCS for cybersecurity services in the Washington, D.C. area, and experience the difference.

The post Securing Your D.C. Stronghold: Why You Should Rely on Cybersecurity Consultants Who Are in the Metro appeared first on RTCS.

Understanding Managed Services and In-House IT

Managed services involve outsourcing your organization’s IT management and support to a specialized third-party provider, like RTCS. The managed services provider (MSP) takes care of your IT needs, including network maintenance, cybersecurity, data backup and more, on an ongoing basis.

In contrast, in-house IT refers to hiring and maintaining a dedicated team of IT professionals within your organization. This team is responsible for managing all aspects of your IT infrastructure, including software updates, hardware maintenance and network security.

Pros of Outsourced Managed IT Services

Cost-effectiveness

Managed services can often be more cost-effective than maintaining an in-house IT team. With managed services, you typically pay a fixed monthly fee, making it easier to budget for your IT expenses. MSPs can often provide access to specialized expertise and advanced technology at a lower cost than hiring equivalent in-house staff.

Scalability

Managed services providers like RTCS can easily scale their offerings to meet the changing needs of your business. As your organization grows or your IT requirements change, your MSP can adjust its services accordingly, without the need for costly and time-consuming recruitment and training.

Expertise

MSPs like RTCS employ a team of IT experts who are well-versed in the latest technology trends, best practices and industry standards. By partnering with us, you gain access to a wealth of knowledge and experience, ensuring your IT infrastructure is always up-to-date and efficient.

Proactive support

Managed services providers often take a proactive approach to IT management, identifying and resolving potential issues before they become major problems. This helps minimize downtime and ensure your IT systems are always operating at peak performance.

Ready to take the burden of IT off your plate? Let’s start a conversation.

Pros and Cons of In-House IT

Pro: Control

With an in-house IT team, you have complete control over your organization’s IT infrastructure. This can be particularly advantageous for businesses with unique requirements or those that need to maintain strict security and compliance standards.

Pro: Customization

An in-house IT team can tailor your IT systems and processes to your specific business needs, potentially resulting in a more efficient and optimized infrastructure.

Con: Cost

Building and maintaining an in-house IT team can be expensive, particularly for small and medium-sized businesses. Costs can include salaries, benefits, training and recruitment, as well as the ongoing expenses associated with maintaining IT hardware and software.

Con: Limited expertise

It can be challenging for an in-house IT team to stay up to date with the latest technology trends and best practices, particularly if they are stretched thin managing day-to-day IT tasks. This may result in outdated or inefficient IT systems and processes.

Choosing the Right Option for Your Business

When deciding between outsourcing managed IT or keeping it in-house, businesses need to evaluate several strategic considerations to ensure they make the best decision for their organization. Here are some key factors to consider:

1. Cost: Assess the total cost of ownership (TCO) for both options, including factors such as hiring, training, salaries, benefits, equipment, software licenses and infrastructure maintenance. Compare these costs with the fees charged by MSPs, considering the potential for cost savings through economies of scale and access to specialized expertise.

2. Core competencies: Determine whether IT management is a core competency for your business. If IT is not essential to your competitive advantage, outsourcing may be a better option, allowing you to focus on your primary business functions and allocate resources more efficiently.

3. Expertise and resources: Evaluate the existing IT expertise within your organization and the resources required to maintain an in-house IT team. Consider whether your business can attract and retain the necessary talent to keep your IT infrastructure up-to-date and secure.

4. Scalability: Consider your organization’s growth plans and the scalability of your IT infrastructure. Outsourcing to an MSP may provide a more flexible and scalable solution, as they can adjust their services to meet your changing needs without requiring additional recruitment and training.

5. Security and compliance: Assess the security and compliance requirements of your organization and determine whether an MSP or in-house IT team is better equipped to manage them. MSPs often have extensive experience in handling complex security and compliance issues, which may be beneficial for businesses operating in highly regulated industries.

6. Service level agreements (SLAs): Examine the service level agreements offered by MSPs and compare them to the performance metrics of an in-house IT team. Consider factors such as response times, uptime guarantees and the scope of support services provided.

7. Vendor relationships: Assess the strength of your existing vendor relationships and whether an MSP can help manage and negotiate these relationships more effectively. MSPs often have established partnerships with leading technology vendors, which can lead to better pricing and support for your business.

8. Business continuity and disaster recovery: Evaluate the ability of your in-house IT team and potential MSPs to ensure business continuity and implement robust disaster recovery plans. An MSP with experience in this area may be better equipped to minimize downtime and protect your organization’s critical data and systems.

9. Cultural fit: Consider the cultural fit between your organization and the MSP. It’s essential to partner with a provider that shares your values, understands your business needs and can communicate effectively with your team.

Choose RTCS to be Your Partner in All Things Managed IT

By evaluating these strategic considerations, you can make an informed decision about whether to outsource your IT or keep it in-house, ultimately choosing the option that best aligns with your organization’s goals and requirements.

If you think outsourcing managed IT is the right choice for your business, let’s set up a conversation.

The post Managed IT Services vs. In-House IT: Which is Right for Your Business? appeared first on RTCS.

Whether you’re looking for a partner in cloud migration or cloud management, our team is prepared to take on any challenge on your behalf. While we may be smaller than some of the larger regional or national MSPs, we can offer a level of service that they simply cannot provide.

Why Partner with RTCS Cloud Migration Services vs. Larger MSPs?

Deciding to migrate to the cloud is never something that companies take lightly. We understand how challenging it can be to move forward with this plan, especially if you’re unsure where to turn for help. That’s where we come in.

The service that we offer is always geared towards the needs of our customers. Instead of offering a one-size-fits-all approach, we aim to provide every new client with an experience customized to their needs.

Here’s how we differentiate ourselves from larger MSPs.

Wide breadth of experience

We work hard to keep our team agile, hiring only IT experts who are experienced in many different areas. This allows us to provide clients with a wide breadth of knowledge that can be used to facilitate a

straightforward cloud migration. If you can think of it, chances are we’ve already seen it. We take pride in using our experience to ensure your success.

Customized approach

Instead of offering clients an approach that’s based on our preferences or capabilities, we strive to provide services that are entirely personalized to their needs. To help facilitate this customized approach, we bring on experts to every account based on the needs of our clients.

Personal touch

In addition to bringing on experts to each account based on the client’s needs, we assign every client a dedicated customer success manager. This helps offer a personal touch to every account and ensures we can better understand your needs, priorities and preferences.

More nimble

Since we’re a smaller, more agile cloud migration services provider, it’s easier for our team to provide ongoing flexibility. This makes it easier to scale up or down as your needs change, ensuring you’re never dealing with inadequate or unnecessary tools or technologies you won’t use.

Thinking of Going Directly Through the Provider?

Another popular approach to cloud migration is going directly through a provider like AWS, Azure or Google. While many businesses feel they can handle their own cloud migration in-house while working directly with their chosen provider, we don’t recommend this approach.

While these providers offer excellent service, they will not provide custom solutions. This leaves clients responsible for almost every aspect of their cloud migration or cloud management – including when something goes wrong.

Understanding the RTCS Cloud Migration Process

Want to know how our cloud migration process works?

Step 1: Evaluation

We learn as much as possible about your business and your goals for cloud migration.

Step 2: Discussion of Requirements

Once we know your goals, we’ll sit down and talk you through the requirements and the process. Following this step, you’ll clearly understand what to expect once the migration is complete.

Step 3: Scope and Proposal

A thorough understanding of your goals allows us to scope the project accurately and offer an in-depth proposal. At this phase, we’ll outline each step, what to expect, and explain how we’ll minimize the impact on your productivity.

Step 4: Execution

We work with your teams to execute your planned cloud migration.

Custom Cloud Migration and Cloud Management from RTCS

Without a great partner for your cloud migration, it’s easy for businesses to face serious consequences ranging from unexpected downtime to irreversible data loss. Instead of dealing with these challenges alone, you deserve a partner who can customize an approach that suits your needs.

RTCS cloud migration services provide a customized process that’s entirely based on your needs and budget. Using our team of experts, we work closely with your in-house team to develop a unique solution that provides reliable service without breaking the bank.

Want to learn more about our process? Get in touch with us today to explore our customized approach to cloud migration.

The post RTCS’ Cloud Migration Services vs. the Big Players – We Bring More Value appeared first on RTCS.

Cloud assessments benefit businesses that want to see if the cloud works for them as well as those who already know they want to move to the cloud. Here is what you should know about this process.

Why it’s important for businesses to get a cloud assessment

A cloud assessment lets you know exactly how a cloud migration project will fit into your business environment. With the cloud readiness assessment, you uncover the potential benefits your business will receive, such as outdated hardware that can be more economically replaced by transitioning to the cloud. Other companies see clear advantages such as increased productivity, improved data recovery, and even getting businesses back up and running faster in case of a data breach.

Many businesses approach a potential shift towards the cloud with a “what if” perspective. They want to know what they will get from a cloud-based structure and what might go wrong. Sometimes they feel nervous about the change or do not see how it will offer an advantage to their business. If this sounds familiar, then it is vital to know the value of a cloud assessment.

With the assessment, we will take all the information you have heard about the cloud and clarify exactly how that pertains to your business. The evaluation will break down the economics of the decision, the security of the decision and how the decision will impact your productivity.

Ready to get started? Reach out to us today.

RTCS’ cloud assessment process

When you do a cloud assessment with RTCS, we will do a deep dive into your current environment. We will look at how everything is set up and structured within your business and how that would translate to the cloud. We will combine the insight we gather from looking directly at your business and what we learn from speaking with you about your requirements to put together a package. This package will help you see how the cloud can benefit your business and what you can expect if you decide to transition as an organization.

The amount of time we will need to complete this process will depend on various factors, including how many follow-up questions we need to ask you as we evaluate your system and your needs. Typically, you can expect that the process will take  five business days at most.

Common Misconceptions About Cloud Migration

As we start to discuss the cloud, we often find that many people have misconceptions about what the cloud entails and what it offers their business. They hear the term ”cloud” and automatically think ”internet.” They wonder why they would want to put their information  online and worry about it being easier to hack out there and whether they would have enough control over the data when it is not on servers in front of them.

With a cloud assessment, people gain additional insight into the value of the cloud, including the security it offers and its economical features. For example, your examination will help you understand the potential savings from not having to update or maintain hardware and servers. It will help you and your business leaders better understand the cloud’s role in modern businesses.

How to Proceed After Your Cloud Assessment

If you have completed the cloud readiness assessment and want to move forward, RTCS will work closely with you to scope out what we need to set up in a cloud structure that captures what you need out of the system, while helping you maximize productivity and minimize costs.

When it comes to cloud migration, we minimize your downtime and get you online with the new system as quickly and unobtrusively as possible. We will walk you through the process step-by-step so you know exactly what to expect as you move forward with the cloud migration.

Get Started with Your RTCS Cloud Assessment Today

If you are ready to take the next step and schedule a cloud readiness assessment, reach out to us now. We will conduct a personalized examination of your current environment and help you see how the cloud can fit into your existing setup and make you even more efficient.

Get started now and see the cloud potential for your business. No obligation is required.

The post Hesitant About Cloud Migration? How Cloud Assessments Help appeared first on RTCS.

A few key red flags can alert you to an MSP that will not work well for your company. Here are 10 signals to watch for that a good MSP will NEVER do.

10 Things a Quality Managed Services Provider Will Never Do

1. Nickel & dime you

A quality MSP would never try to squeeze every last cent out of you. Their primary focus will instead be on helping you get the most out of your IT budget.

2. Aggressively upsell you

A managed services provider makes suggestions based on your business needs. Their top priority is not to sell you the next big product or solution but to construct an internet experience that benefits your business. Therefore, they suggest products and services based on what will help your organization excel.

3. Neglect to take your bottom line into consideration

Your IT provider should also recognize that you must operate on a budget. Even though different products and services might work for you in an ideal world, they understand the importance of monitoring how you use your resources. They can help you prioritize your investments and find an IT setup that lets you get the most out of the technology while keeping an eye on that bottom line.

4. Lag behind on industry trends

You also want an IT team dedicated to staying current on the latest trends in the industry. The IT field continues to change lightning-fast, and businesses want to remain up to speed. A quality managed services provider can be an excellent asset in this endeavor. They will remain up to date to help you keep your business at the forefront of the industry.

5. Make you overpay for services

Your quality MSP also charges you reasonably for any service you need. These providers don’t waste time looking at the revenue they can bring in during a single month; they focus on the relationships they can grow with clients like you in the long term. They know this relationship, and being a genuine help, is more valuable than getting a few extra dollars out of you here and there.

6. Hesitate to help you grow your business

With the proper IT setup, you can have a partner that will help you work to grow your business. However, poorly managed services providers are not prepared to scale to accommodate your clients or employees.

7. Go over your established budget

You can also trust your MSP to keep within your budget parameters. If they tell you they can accomplish a particular task within your budget, you can trust that they will. You do not have to worry about later learning that they have gone significantly over budget.

8. Be slow to respond to your needs or have poor customer service

The best MSPs know that providing IT services and cybersecurity revolves around relationships and customer service. If you have a question or need to act quickly because of a cyberthreat, you want to trust that your provider is ready to take your call and address your concerns.

9. Avoid communication with you unless your bills are due

With a services provider that actively wants to build a relationship with you, you can trust that they will also readily communicate. They answer your questions, help you understand the actions they take with your IT network, provide help and support for your systems and actively help you get the most out of your system. Disengaged providers who do not prioritize the well-being of your company will be a challenge for you to get on the phone. Unless your bills are due, they are not available to communicate.

10. Not having a plan in place for disasters

Every IT provider understands the importance of backups in case of a disaster. Backups and disaster recovery are critical parts of cybersecurity. If an attacker gains access to your system, these preparations help you save more of your data and get you back online even faster.

If you encounter an MSP who cannot clearly articulate their disaster plan, that will likely not serve you well. Always verify what they will do in case of an emergency.

See What Managed Services Can do for You

Companies ready to take their IT to the next level should consider if managed services work for them. If you are ready to see what a quality managed services provider can offer you, reach out to us at RTCS now. We will look at your situation and help you see how working with a quality MSP can help you take your business further. Contact us today.

The post 10 Things a Quality Managed Services Provider Would Never Do appeared first on RTCS.

At RTCS, we make the process as smooth as possible for your entire organization. If you haven’t transitioned to the cloud, here is what you need to know about making the switch.

Why Your Business Should be on the Cloud

When you utilize the cloud for your business, you can take advantage of all the following benefits before disaster strikes:

• You get faster transfers. Cloud providers generally offer you the option to increase your data transfer speeds so you can access your business information faster.
• Imagine better controlling your costs. You get predictable monthly fees, improved reliability and better speeds, coming together to give you a better deal for your money.
• Improve your flexibility. Do not worry about not having the infrastructure for your desired solutions. With the cloud, you get the flexibility to go with the solutions that work best for you.
• Access better security and compliance. With the cloud, when properly setup you will have better security, keeping your information safe.
• Scale better as your business grows. Don’t leave yourself dependent on aging hardware and infrastructure. Scale as your business grows.
• Simplify your maintenance. Your provider maintains your cloud system, so you have one less thing to worry about.
• Access your system from anywhere. If people on your team work remotely or if you need to move your business physically, you can respond easily.
• Reduce your power needs. You don’t have to worry about powering the whole data center yourself.

How Does RTCS Help with Cloud Migrations?

If you are ready to make your transition to the cloud, RTCS will be your partner throughout the process. From helping you set up the system to keeping it going, you can count on us to provide you with the support you need.

At RTCS, we offer features such as training, when necessary. If we provide you with cloud services, we will also offer THREE months of free support for the systems we put together.

Let’s get started. Contacting us is easy!

RTCS’ cloud migration process with new clients

Our migration process focuses on providing client support at each step. We want to make the process as smooth as possible for clients, with minimum disruption to their business operations.

Here are the stages we go through with our clients when they migrate to a cloud-based system.

Step 1: We work together to better understand your business and its needs. We want to ensure we know your business requirements for the new system and how that works on the cloud.

Step 2: We discuss how the migration process will work for you and your requirements for the procedure. For example, we want to understand business-specific data requirements and how your organization is structured. We’ll discuss what you can expect when the process is completed.

Step 3: We will scope out our transition process and present the big picture. We outline each phase of the migration, detail how long each step will take, and what you can expect during each step. Our process will be structured to minimize downtime while maximizing your productivity. We aim to keep uptime at or near 100%.

Step 4: We simply execute the planned transition. We work directly with your teams, maintaining regular communication during the progression.

Get Started with RTCS’ Cloud Migration Services Now

The cloud offers your business the chance to move forward and explore the security, capabilities and flexibility that the cloud can give you. The key is migrating in a secure, proactive manner to maximize your uptime throughout the process.

We will help you through a smooth, practical setup to prepare your business for growth. See what your organization can do when you have the power of the cloud in your back pocket. If you are ready to start your cloud migration, contact RTCS now.

The post Why You Should Consider Cloud Migration Services Before Disaster Strikes appeared first on RTCS.

Here is what we want businesses to know about Exchange Online and what it can offer interested clients.

What is Exchange Online?

Exchange Online is Microsoft’s cloud offering for email as part of the Microsoft 365 solution. Any business that operates its own exchange server can migrate its email to Exchange Online. Once this is complete, Microsoft will manage all the platforms’ associated tasks, including any updates. The email itself, however, remains unique to your business.

How does Exchange Online Benefit Your Cybersecurity posture?

From a cybersecurity perspective, Exchange Online offers businesses many benefits. Migrating your email to Exchange Online removes the physical footprint from your email infrastructure. If someone attacks your internal infrastructure, they will be unable to directly attack your Exchange Online environment if it is implemented correctly. This is a welcome added protection from downtime, permanent loss of emails, and the headaches that come with this.

You also know that Microsoft automatically updates Exchange Online, eliminating your constant worry about updating your email server to ensure that any potential security concerns are patched. Zero-day exploits will no longer be a concern to you.

On-premise Exchange Servers can be hard to manage because you need to think about managing multiple databases, tracking your backups, and staying on top of server updates. When you use Exchange Online, these concerns disappear. You can hand these tasks and the hours they require to someone else. Microsoft also includes its own security capabilities as part of the Microsoft 365 platform with your email, including spam filtering, anti-malware and data loss prevention.

Other benefits of Exchange Online

Of course, the benefits associated with Exchange Online extend beyond the cybersecurity advantages. It can also help remove the downtime businesses might have otherwise experienced when running upgrades in the past.

Your stress levels should also decrease because of the outside help managing the exchange. If you hear about hackers trying to target exchange servers, that threat will no longer apply to you. You can trust Microsoft to manage the security and updates to keep you secure and online.

What Types of Businesses Should use Exchange Online?

One of the chief benefits of Exchange Online is that it works for any business that hosts its own exchange server. It will work effectively, regardless of business size and industry.

While essentially there are no downsides to adopting Exchange Online, businesses should ensure they have someone on their team who can help implement and manage it. Working with a third-party provider, like RTCS, or someone in-house can empower businesses to run Exchange Online successfully. Exchange Online is also offered as a part of Microsoft 365, with the pricing being relatively consistent regardless of business size.

How RTCS gets Clients Set up with Exchange Online

For clients ready to transition to Exchange Online, RTCS can help them move while minimizing the impact on the business. We work to make the switch as smooth as possible so that your employees notice little disruption and your business can operate normally.

Specifically, we follow these steps:

1. We get to know your current infrastructure and how you use your systems.

2. We map out how you want your newly implemented system to operate regarding workflow and integrations.

3. We use Microsoft-certified professionals on our teams to implement best practices for your type of infrastructure, ensuring that Exchange Online and Microsoft 365 are properly implemented in your environment.

4. We provide clients with a roadmap of what needs to be done. We explore how we can space events out to make the transition seamless.

Once we have you up on Microsoft 365, we can also help with the management expertise you may need, so you get the full range of benefits from all your Microsoft products.

What Our Clients Have Experienced

One of our clients have experienced tremendous benefits from their transition to Exchange Online. This particular client not only wanted to migrate to the cloud but also wanted to increase its security footprint. They were also looking to implement multi-factor authentication of (MFA) for access to their email.

We helped them transition to Exchange Online because the Microsoft 365 has built-in MFA. We helped the client save a lot of money because they didn’t need a separate service for the additional security measures, including spam filtering and they got all the benefits of working with Exchange Online.

Work with RTCS to Improve Your Cybersecurity Footprint

At RTCS, we are here to help you improve your cybersecurity footprint, including taking advantage of products such as Microsoft 365. If you are ready to enhance your cybersecurity setup, contact RTCS today. We look forward to working with you.

The post How does Exchange Online Benefit Your Cybersecurity Footprint? appeared first on RTCS.